Authors (including presenting author) :
Sze HH(1), Leung TY(2), Chao J(2), Kwong SK(1), Ko WK(1)
Affiliation :
(1) Department of Family Medicine and Primary Healthcare, Queen Marry Hospital, (2) Department of Occupational Therapy, Queen Marry Hospital
Introduction :
In primary care setting, depression and anxiety are the two most common mental disorders (CMDs), The establishment of IMHP in October 2010 has greatly enhanced the care of patients with CMDs in GOPC setting. This programme involves close collaboration among key workers, family medicine specialists and liaison psychiatrists.
Objectives :
To conduct a survey to assess the quality of service provided by our staff; to assess patient satisfaction; and to invite recommendations to further improve the service.
Methodology :
The authors used a questionnaire to perform the service satisfaction survey to the IMHP patients. The questionnaire contained 11 declarative statements by using 3 different modalities: Likert Scale Questions, Rating Scales Questions, and Open-ended Questions.
Result & Outcome :
In August of 2019, 153 completed questionnaires were received. Over 80% of patients expressed that the IMHP program helped them in: -having better self-awareness of their mental condition, -learning ways to manage their emotion, -releasing stress and reduce their emotional distress. 79% of patients reported that the program could help them adjusting their negative thoughts.
70% patients expressed that the most appreciated part of the program is the skill and attitude of therapist, who was able to help them solve their problems and improve their mood.
Recommendations were received to improve the IMHP service,
-Increasing frequency of sessions (2 patients);
-Shortening of waiting time (1 patient);
-Increasing contact time in each session and (2 patients);
-Increasing the variety of group activities and psychoeducation classes. (2 patients)
In general, 91% of patients were satisfied with IMHP service. 81% of patients felt their overall mental condition improved after joining the IMHP service. We would continue to provide this service, and seek ways for further improvement.
