Authors (including presenting author) :
Chan PK(1)(2),Tong WC(1)(2),CHAM WM(2)
Affiliation :
(1)Procurement Department, United Christian Hospital,(2)Administrative Services, United Christian Hospital
Introduction :
In line with the strategic direction of KEC to develop the cluster hospitals into smart hospitals to cope with the service demand in future, the Administrative Services Division of KEC has implemented a series of new innovations and smart initiatives with a view to enhancing administrative and business supports to our clinical and frontline users. On procurement side, in view of the fact that many users have expressed the need to have more support and training provided to both existing and newly joined staff to enable them to make the purchase for various equipment items and services more efficiently, the cluster procurement office of KEC has taken the initiative to launch a series of enhancement measures, including Easy ERP Training Video, Buyer Search Engine, E-catalog, KEC ShopEasy On-line purchase channel, E-Forms, E-catalog etc. so as to provide user departments with a better user experience in procurement process.
Objectives :
1)To enhance business supports and provide better user experience to user departments in the overall procurement process to relieve clinical staff from tedious administrative workloads 2)To increase efficiency by providing various electronic tools to end users for making the purchase
Methodology :
1)Ascertain the training needs and areas for enhancement by case review and soliciting inputs from front line users 2)List out the top most important tasks for further enhancement and implementation 3)Map out action plan for implementing the measures including i)Easy ERP Training Video ii)Buyer Search Engine (search the right buyer by simple steps) iii)E-catalog (reference library and database for catalogs of common equipment for easy specification drafting) iv)KEC ShopEasy (One stop service for On-line purchase channel) v)E-Forms vi)E-filing and documentation system (easy retrieval of information to improve efficiency) vii)Revamping of procurement website
Result & Outcome :
All improvement measures have been launched and promulgated to all users concerned through various channels and forums with positive feedback received. A User Satisfaction Survey has been conducted in order to measure the effectiveness of each of the new initiatives and to collect feedback from end users for further enhancement in future. ~Conclusion~ The improvement measures have provided our end users with a better user experience in procurement in terms of easier steps in making the purchase, more flexible ways in making procurement, and better business supports to relief the time of clinical staff from administrative duties
