Authors (including presenting author) :
LUI LK1, CHAN KH1, YIP LM1, LUK G2, CHAN A2 LEE H2
Affiliation :
1 Out-Patient Department, Kwong Wah Hospital ,2 Information Technology Unit, Kwong Wah Hospital
Introduction :
Clear record and facilitate precise communication. Records can be reviewed whenever and wherever if the intranet access equipment is available. Date reminder function to facilitate staff to follow up on time. Convenient for statistic and easy monitoring by supervisors.
Objectives :
We had meeting with I.T. department in Nov 2016 to discuss the setting of electronic communication platform. Then established the draft template in 1Q of 2017. After trial and modify the template, we separated the record into four parts: ‘Call Request’ page, ‘Job Sheet’ page, ‘Report’ page and ‘Supervisor’ page to facilitate effective communication. The operators can input data of every call via ‘Call Request ‘page. Colleagues can review the cases via ‘Job Sheet’ page. And supervisors can retrieve data from ‘Report’ and ‘Supervisor’ page. The final version of electronic communication platform was used in March 2017.
Methodology :
Results: No missing case due to manual handling Saved manpower in delivery, and data filing. Space saving due to no manual record. No message delays or errors delivery. Environmental friendly due to paperless.Conclusion: From March 2017 to May 2019, SOPD Phone Enquiry System had handled over 18,000 calls. The electronic communication platform system enhanced the patient service. And colleagues have positive feedback to the electronic communication platform system. Colleagues all are welcome the new era of paperless and computerize communication platform.
Result & Outcome :
I DISAGREE to send the abstract to Continuous Quality Improvement Initiatives System (CQIs) for sharing after HA Convention.
