Authors (including presenting author) :
TSE SM(1), LUI LK(1), YIP LM(1), CHAN SMA(2), WONG L(2), LEE H(2), CHAN KH(1), HO KM(1), NG LV(1)
Affiliation :
(1)General Out-Patient Clinic, Kwong Wah Hospital, (2)Information Technology Unit, Kwong Wah Hospital
Introduction :
The aims of this project were establish a user-friendly and accurate electronic call back registry for patients with abnormal investigations. To enhance efficiency in handling call back registry for nursing staff and to enhance patient care quality.
Objectives :
The project started to have preparatory meeting since 3Q 2018. The proposed electronic platform had been designed 4Q 2018. The trial run of the electronic platform had been implementation on April 2019. To evaluate the outcome of program, there were 50 cases had been studied during 11-16 February 2019 by manual record. Another 50 cases had been studied during 6-10 May 2019 by electronic call back registry.
Methodology :
Results During 11-16 February 2019, total time was 621 minutes, average 11.3 minutes per case. Compared with the period in May 2019, handled by the electronic registry, the total time was 376 minutes, average 7.5 minutes per cases. There was significantly reduced 39% the total time for documentation. Using the electronic platform would minimize the time spent in documenting patient’s information and also it would eliminate redundancies and inaccuracies of charted information. Conclusions There was a significant reduction in nursing man-hour for handling the call back registry. All patients with abnormal investigation results indicative of early intervention would be well registered in a secure and easily accessible electronic registry. Staff was positive and supportive to the improvement project. We planned to extend to SOPD in our next phase.
Result & Outcome :
I DISAGREE to send the abstract to Continuous Quality Improvement Initiatives System (CQIs) for sharing after HA Convention.
