Authors (including presenting author) :
Yeung YY, Szeto L , Ngai YY , Ip LH , Sin MW , Lo WC
Affiliation :
Department of Anaesthesia and Operating Theatre Services, Day Surgery Centre, Tseung Kwan O Hospital
Introduction :
Health information technology increasingly influences on service quality. Recent technical innovations in health care facilitate patients undergoing operations. In day surgery center of Tseung Kwan O Hospital, auto-charting systems for vital sign taking and operation-based health education video (pre-and post-operative stage) on personalized television system are applied in the first place. In this article, we examine the daily feedback from patients using new smart initiatives in Tseung Kwan O Hospital.
Objectives :
Using smart initiatives to improve the experience of the patients undergoing operations in Day Surgery Centre, Tseung Kwan O Hospital
Methodology :
Quantitative study conducted over 3 months in day surgery center of Tseung Kwan O Hospital. Two smart initiatives developed by front-lined nursing staff were introduced, auto-charting system and operation-based health education video on personalized television system. For auto- charting systems, the technology automatically upload vital signs and electrocardiogram allowing accurate, instant data and paper-less transfer among professionals. For operation-based health education video on personalized television system, each patients were assigned to individual television in which could play pre- and post-operation health education. Anonymous surveys were given to each patients after the operation to review the overall experience. All patients were recruited to the program. Surveys were then collected and analyzed.
Result & Outcome :
Two smart initiatives for patients undergoing operations had introduced in Tseung Kwan O Hospital since October 2019. Until December 2019, 407 patients had recruited to the program. 330 (81%) surveys were collected. Majority of patients using those smart initiatives appreciated the facilities, with 98.4% demonstrated with high level of satisfaction . All of the patients agreed that those smart initiatives facilitated their understanding in the following procedure. Thus, the degree of anxiety and fear had declined. Most patients could easily utilized the smart initiatives with minimum assistance from staff. This program enhances service quality and empowers patients participate actively in their pre- and post- operation management through the smart initiatives .
