Medical social collaboration intuitively sounds like a good idea, with promises of bridging fragmented systems, patient-centred care delivery and as a sustainable complementary balance for increasingly technology-driven care. Yet, what leadership, structures or processes nurture this ecosystem of health and care providers to adopt a creative mind-set embracing diversity and capable of transforming ideas into action. Ultimately, achieve outcomes which improve patient experience and health.
Hong Kong East Cluster embarked on this journey in 1993, pioneering the first structured medical social collaborative service. Thence, sparkling further inter-sectoral collaborative initiatives which have been show-cased at HKEC's annual community engagement symposium since 2005. Lessons learned from how we transformed our MSC dream into value for patient-centred care, success and failures will be shared.
